Terms of Service

Channel Chaser

Last Updated: 19/11/2025

Version: 1.2
Trading Name: Channel Chaser, operated by Cairncom Communications Ltd
Registered Address: Clyde Offices, 2nd Floor, 48 West George Street, Glasgow, G2 1BP, United Kingdom
Legal Contact Email: policy@cairncoms.co.uk

1. Introduction

These Terms of Service (“Terms”) constitute a legally binding agreement between Cairncom Communications Ltd, trading as Channel Chaser (“Company”, “we”, “us”, “our”), and any individual or entity (“User”, “you”, “your”) accessing or using the Channel Chaser software-as-a-service platform (“Service”).

By using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Service.

2. Definitions

For the purposes of these Terms:

“Account” means an individual user profile required to access the Service.
“Content” means all data, documents, notes, communications, and other information submitted to or processed by the Service.
“CRM Integrations” means third-party platforms such as HubSpot, Zoho, and any other CRM systems supported by us and listed on our website.
“Deal Sheet” means the compiled, automatically generated spreadsheet representing sales updates and related information.
“Privacy Policy” means the Company’s privacy statement governing the processing and protection of personal data.
“Sub-Processors” means third-party service providers engaged to support the hosting, operation, or delivery of the Service.
“Service” means the Channel Chaser SaaS platform and related services described in these Terms.

3. Description of Service

Channel Chaser is a cloud-based platform that automates the collection, standardisation, and organisation of reseller-submitted sales updates. The Service ingests information provided via email, extracts and normalises relevant data points, and compiles such data into a consolidated Deal Sheet. The Service may also synchronise processed data with supported CRM Integrations.

The Service is designed to reduce administrative effort associated with channel sales operations by facilitating automated sales data management and CRM synchronisation.

4. Eligibility and Account Requirements

Minimum Age. Use of the Service is limited to persons aged 16 years or older.
Account Registration. Users must create an individual Account using accurate and complete information and must keep such information up to date.
Account Security. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your Account.
Account Restrictions. You must not:
- access the Service using any automated system except those expressly permitted;
- attempt to bypass, modify, defeat, or disable security features;
- reverse engineer, decompile, or attempt to derive the source code of the Service;
- impersonate others or provide false identity information.

5. Acceptable Use

You agree not to use the Service for any unlawful, harmful, fraudulent, abusive, or otherwise improper purpose, including but not limited to:

sending spam or unsolicited communications;
uploading harmful, malicious, infringing, or illegal materials;
overloading or interfering with system integrity or performance;
conducting scraping, probing, or automated attacks;
violating third-party rights or applicable law.

We reserve the right (but are not obligated) to monitor usage to ensure compliance with these Terms.

6. Free Trial

We may offer a 30-day free trial of the Service. There are no functional restrictions during the trial period. If you do not cancel prior to the end of the trial period, billing will commence automatically at the applicable subscription rate.

7. Subscription Fees, Billing, and Payment

Subscription Periods. We offer monthly, three-month, and annual subscription plans.
Payment Method. Fees are collected in advance via Stripe using approved credit or debit cards.
Auto-Renewal. Subscriptions renew automatically at the end of each billing period unless cancelled in accordance with these Terms.
Taxes. You are responsible for all applicable taxes, including VAT, EU VAT, UK sales tax, and applicable US state-level taxes.

8. Refunds and Cancellation Policy

8.1 General Refund Policy (Applicable Globally)

Except as expressly stated in this Agreement or as required under applicable law, all fees paid for access to the Channel Chaser Service are non-refundable.

Monthly subscription fees are charged in advance and no refunds or credits will be issued for:

Partial months of service
Downgrades within an active billing cycle
Unused time after cancellation
Failure to use or access the Service

Your subscription will remain active until the end of the prepaid billing period, even if you cancel before that period ends.

Channel Chaser may, at its sole discretion, issue a refund in exceptional circumstances such as documented billing errors or duplicate charges.

8.2 EU Consumer Rights (EU/EEA Subscribers Only)

If you are an individual consumer located in the European Union or EEA, you may have a 14-day right of withdrawal (“cooling-off period”) under the EU Consumer Rights Directive.

However, by creating an account and accessing the Channel Chaser Service before the end of the 14-day period, you expressly consent to the immediate provision of digital services and acknowledge that your right to withdraw is waived once service delivery begins.

If you do not access the Service during the cooling-off period, you may request a withdrawal and receive a full refund.

Business users in the EU/EEA are not entitled to the cooling-off period.

8.3 UK Consumer Rights (UK Subscribers Only)

If you are an individual consumer located in the United Kingdom, you may have a 14-day cancellation right under the UK Consumer Contracts Regulations.

By accessing or using the Channel Chaser Service prior to the expiry of the 14-day period, you:

Request immediate service activation
Agree that your cancellation right ends once service delivery starts
Acknowledge that fees paid are non-refundable once the service has begun

UK business customers are not entitled to statutory cooling-off rights.

8.4 United States Subscribers

Under US law, there is no automatic right to refunds for digital SaaS subscriptions unless required by state consumer protection regulations.

Accordingly:

Fees are non-refundable once a billing cycle begins
Cancellations take effect at the end of the current billing period
Refunds may be granted only in cases of verified billing errors, duplicate payments, or service failures that materially prevented use

Residents of certain states (e.g., California) may have additional statutory rights, which Channel Chaser will comply with as required.

8.5 Free Trials & Promotional Periods

If Channel Chaser offers a free trial or promotional access period:

No charges will be applied until the trial expires
If you do not cancel before the trial ends, standard subscription fees will apply
Fees paid after a trial or promotion are non-refundable

8.6 How to Request a Refund

Refund requests must be submitted to Channel Chaser’s support team in writing at policy@cairncoms.co.uk and must include:

Account email
Billing date(s)
Reason for the request
Evidence of any billing error, if applicable

Refund decisions are made at Channel Chaser’s sole discretion unless required by law.

9. Data Protection and Privacy

The processing of personal data is governed by our Privacy Policy, which is incorporated into these Terms.

We process business-related personal data, which may include:

user account details (name, business email, role);
CRM and reseller contact data (names, business email addresses, organisation details, deal notes & updates, communication metadata);
email content from resellers used for data extraction and deal processing;
technical data such as IP address, device, browser, and usage logs.

Data may be hosted or processed in the EU, the United Kingdom, and the United States.

We rely on trusted Sub-Processors, including Microsoft Office 365, Wix, HubSpot, and Zoho, each subject to appropriate data protection agreements and safeguards (such as SCCs and the UK Addendum where applicable).

10. Intellectual Property

Ownership. All intellectual property rights in the Service, including software, design, trademarks, logos, and documentation, remain exclusively owned by the Company.
User Content. You retain ownership of Content you submit to the Service. You grant us a limited, non-exclusive licence to process such Content solely to provide and improve the Service.
Marketing Use. Unless you notify us otherwise in writing, you grant us permission to identify you as a customer and display your name and logo in marketing materials.

11. Support and Availability

Uptime. The Company does not guarantee any specific uptime or service availability level.
Support. Support is provided via email, chat, and phone, with a target response time of one business day.
Third-Party Dependencies. We are not responsible for downtime or service interruptions caused by CRM Integrations, email providers, or other third-party systems.

12. Termination

User-Initiated Termination. You may terminate your subscription at any time, subject to the refund and cancellation rules set forth in these Terms.

Company-Initiated Suspension or Termination. We may suspend or terminate your access to the Service immediately if:

subscription fees are unpaid or payment repeatedly fails;
you violate these Terms or any applicable laws;
your use of the Service poses a security risk or may harm the Service or other users;
you engage in fraudulent, abusive, or illegal activity;
you misuse trials, discounts, or refunds, or create duplicate accounts to abuse promotions;
we are required to do so by law, regulation, or court order;
the Service or a particular feature is discontinued.

13. Post-Termination Data Handling

Upon termination, your data will generally remain accessible for export until the termination date. After termination:

Customer Data will be retained for a period of approximately 90 days;
you may request export of Customer Data during this period;
following this period, Customer Data will be permanently deleted from active systems, subject to any legal retention obligations and backup cycles.

14. Disclaimers

The Service is provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

Without limiting the foregoing, we do not warrant that:

automated data extraction or parsing will be error-free or uninterrupted;
reseller-provided information will be accurate, complete, or up to date;
CRM synchronisation will always be successful, particularly where third-party systems are unavailable or misconfigured.

15. Limitation of Liability

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Service and these Terms, whether in contract, tort, or otherwise, shall not exceed the total amounts paid by you to us for the Service in the twelve (12) months preceding the event giving rise to the claim.

We shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to loss of profits, loss of business, loss of data, or business interruption, even if we have been advised of the possibility of such damages.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

16. Beta and Pre-Release Features

We may from time to time offer access to beta or pre-release features. Such features are provided “as is” with no warranty, may be modified or discontinued at any time, and may be less stable or less documented than generally available features. Your use of beta features is at your own risk.

17. Third-Party Contractors

You may permit authorised consultants, contractors, or agents to access your Account, provided that they comply with these Terms. You remain fully responsible for their actions and any breach of these Terms resulting from their access or use.

18. Resellers and Partners

Where the Service is used in connection with a reseller or partner programme, these Terms apply to all associated users and participants. You are responsible for ensuring that your resellers and partners comply with these Terms where they interact with or access the Service.

19. Governing Law and Dispute Resolution

United Kingdom. For Users located in the UK, these Terms are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any disputes.
European Union. For Users located in the EU, these Terms are governed by the laws of Ireland, without regard to conflict-of-laws principles.
United States. For Users located in the United States, these Terms are governed by the laws of the State of New York, excluding its conflict-of-law rules. Disputes may be subject to binding arbitration, with any small-claims court exception as permitted by law.

20. Amendments

We may revise these Terms from time to time. Unless otherwise required by law:

updates take effect upon posting on our website or upon notification to you; and
material changes may require your explicit acceptance.

Your continued use of the Service after updated Terms have been communicated or posted constitutes your acceptance of the changes.

21. Miscellaneous

These Terms constitute the entire agreement between you and the Company regarding the Service and supersede all prior agreements on the same subject matter.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
You may not assign or transfer these Terms, or any rights or obligations herein, without our prior written consent. We may assign or transfer these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.
No failure or delay by either party to enforce any provision of these Terms shall be deemed a waiver of such provision.

22. Contact Information

For questions or concerns relating to these Terms, please contact:

Cairncom Communications Ltd
Clyde Offices, 2nd Floor, 48 West George Street
Glasgow, G2 1BP, United Kingdom
Email: policy@cairncoms.co.uk

Channel Chaser ​