Cookie Policy

Channel Chaser

Last Updated: 19/11/2025
Operated By: Cairncom Communications Ltd (United Kingdom)
Contact: policy@cairncoms.co.uk

1. Introduction

This Cookie Policy explains how Channel Chaser (“we”, “us”, “our”) uses cookies and similar technologies on our website and within the Channel Chaser SaaS platform. It explains what these technologies are, why we use them, and the choices you have regarding their use.

This Policy applies alongside our Privacy Policy and forms part of our commitment to transparency under UK GDPR, EU GDPR, the ePrivacy Directive, and applicable US privacy laws.

2. What Are Cookies?

Cookies are small text files stored on your device when you visit a website or use an online service. They help websites remember information about your visit, such as preferences or login status, and enable certain features to function properly.

We also use similar technologies including:

Local storage
Session storage
Web beacons / pixels
Session identifiers

3. How We Use Cookies

We use cookies for the following purposes:

3.1 Strictly Necessary Cookies (Always Active)

These cookies are essential for the operation of the Channel Chaser website and platform. They enable functions such as:

Login and authentication
Account security
Session management
Load balancing & core platform operation

These cookies do not store personally identifiable information.

3.2 Functional Cookies

These cookies allow the site to remember your preferences (e.g., language settings). They are optional, and you can disable them through the cookie consent banner or your browser settings.

3.3 Analytics Cookies

These cookies help us understand how visitors use our website and platform. They allow us to measure performance, improve features, and identify issues.

Analytics cookies are not enabled unless you provide consent (UK/EU).

3.4 Marketing & Advertising Cookies

These cookies support campaign measurement and may help deliver relevant advertising content. We only use marketing cookies if you provide consent.

4. Third-Party Cookies

We may use third-party services that set cookies on our website, including:

Wix – hosting, security, load balancing
Analytics providers – optional, consent-based
Embedded CRM integrations (HubSpot, Zoho) if you enable them
Support tools (where applicable)

These third parties may use cookies to deliver their services. They cannot use cookies for their own marketing unless you consent or unless strictly necessary for security and platform operation.

5. Legal Basis for Using Cookies

Our use of cookies is based on:

Legitimate interests – for strictly necessary cookies required for platform security and functionality.
Consent – for non-essential cookies (functional, analytics, marketing).

In the UK and EU, consent is obtained through our cookie banner, and you may withdraw consent at any time.

6. Your Cookie Choices

You can control or disable cookies in several ways:

6.1 Through Our Cookie Banner

When visiting our website, you can:

Accept all cookies
Reject non-essential cookies
Customise preferences

You may also reopen the banner at any time via the “Cookie Settings” link in our website footer.

6.2 Through Your Browser

Your browser settings allow you to:

Delete cookies
Block cookies
Enable “Do Not Track”
Clear local storage

However, blocking necessary cookies may limit the functionality of the Channel Chaser platform.

7. Cookies Used by Channel Chaser

7.1 Strictly Necessary Cookies

Session cookies (authentication, security)
Load balancing cookies (Wix infrastructure)
Platform operation cookies (Feature state, environment state)

7.2 Functional Cookies

User interface preferences

7.3 Analytics Cookies (Consent Required)

Traffic measurement
User behaviour insights

7.4 Marketing Cookies (Consent Required)

Campaign measurement cookies

Full cookie tables may be dynamically displayed through the Wix Consent Manager or via your device’s cookie inspector.

8. International Processing

Cookies may involve transfers of limited metadata (e.g., IP addresses, device information) to service providers in the United States or other regions. Such transfers are protected through:

Standard Contractual Clauses (SCCs)
UK Addendum
Vendor security frameworks
Data minimisation practices

9. Changes to This Cookie Policy

We may update this Cookie Policy periodically to reflect changes in technology, law, or our practices.

When changes are material, we will notify you via our website or by email.

10. Contact

If you have any questions about this Cookie Policy, you may contact:

Data Protection Officer
Cairncom Communications Ltd
Email: policy@cairncoms.co.uk