​Refunds & Cancellations

(Plain-English Version)

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Last Updated: 04/07/2026

Trading Name: Channel Chaser (operated by Cairncom Communications Ltd)
Registered Address: Clyde Offices, 2nd Floor, 48 West George Street, Glasgow, G2 1BP, United Kingdom
Billing Team Contact Email: billing@channel-chaser.com

Legal Contact Email: legal@channel-chaser.com

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1. Initial Term & How to Cancel

All plans (Starter, Growth, Plus) include an Initial Term — 3 or 12 months, chosen at signup — billed monthly throughout. You can't cancel during this term.

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Once the Initial Term ends, your plan continues on a monthly rolling basis, and you can cancel at any time from there.

 

To cancel, email support@channel-chaser.com and/or billing@channel-chaser.com in writing with your account email and cancellation request. We'll confirm your cancellation date.

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2. Our General Refund Policy

Channel Chaser is billed monthly, in advance. This means:

• We don’t offer refunds for months that have already been paid for

• We don’t issue partial refunds if you cancel in the middle of a billing period

• Your subscription stays active until the end of the month you’ve already paid for

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If something goes wrong on our end—like a billing mistake or a duplicate charge—we’ll put it right and issue a refund where appropriate.

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3. EU/EEA Customers

If you’re an individual customer in the EU/EEA, you normally get a 14-day cooling-off period for digital services.

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However, when you create an account and start using Channel Chaser right away, you agree that:

• The service starts immediately

• The cooling-off period ends once you start using the platform

• After that point, payments are not refundable

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If you sign up but don’t use the service during the first 14 days, you can still cancel and get a full refund.

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(If you’re a business customer in the EU, the cooling-off rules don’t apply.)

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4. UK Customers

If you’re a UK individual consumer, you also get a 14-day cancellation period under local consumer laws.

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Just like in the EU:

• Once you start using Channel Chaser, the cancellation period ends

• Payments become non-refundable after service begins

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UK business users don’t get statutory cooling-off rights.

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5. US Customers

In the United States, digital subscriptions don’t include automatic refund rights.

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So:

• Monthly payments are non-refundable once billed

• Cancellation stops future charges, but doesn’t refund the current month

• We’ll fix any billing mistakes or duplicate charges

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(Some US states may offer extra rights—if they apply to you, we’ll follow them.)

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6. Free Trials & Promotions

If we offer a free trial:

• You won’t be charged until the trial ends

• If you don’t cancel before the trial expires, the paid subscription starts automatically

• Payments made after the trial are non-refundable

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Cancelling during a promotional period ends that rate; it isn’t held for future reactivation.

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7. Need a Refund? Talk to Us.

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If you think there’s been an error, reach out to billing@channel-chaser.com with:

• The email you used to sign up

• The billing date

• What went wrong

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We’ll review it and get back to you as quickly as we can.